findsky Order & Shipping Policy

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Thank you for choosing findsky. We are committed to getting your grocery and kitchen essentials to you safely and efficiently. The information below explains exactly how we handle orders, what shipping options are available, and what you can expect at every stage — from the moment you check out to the moment your package arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed off for shipment within 1–2 business days, counted Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders submitted by 2:00 PM EST on a business day (Monday–Friday) are typically processed the same day. Orders received after 2:00 PM EST, or on weekends, are handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged using specialized cold-chain insulation and are shipped only Monday through Thursday, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout, so you know the full cost before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground service for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling more than $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates start once your order leaves our facility. Slight delays are possible during peak holiday periods or due to severe weather conditions.

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International Shipping

findsky currently ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International shipments may be subject to import duties, value-added taxes (VAT), or customs handling charges when they reach the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, we will send you an automated shipping confirmation email that includes a direct tracking link and the carrier's details.

If your tracking number does not arrive, or if no tracking updates appear within 3 business days of your order confirmation, please contact our support team and include your order number.

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Order Modifications & Address Changes

To keep dispatch times fast, we begin processing orders shortly after they are placed.

• If you need to change your shipping address or modify your order, please contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, the shipping address can no longer be modified.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we deliver:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of a shipping delay, let us know within 48 hours of delivery and include photos so we can issue an immediate full refund or send a free replacement.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, our shipping options, or the status of an order, our team is here to help:

• Official Business Name: findsky
• Customer Support Email: [email protected]
• Customer Support Phone: 14243329728
• Physical Business Address: 5779 SPRUCE TREE DR, COLUMBUS, OH 43232, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST